This exam I suggested for my third year foreign ******** pupils. I want you dear participants to go through it and make your comments on the degree of difficulty, congruency with the syllabus and length. what's more I'd like to receive any constructive comment as to improve it and suggest it for my pupils again.
this is elaborated by Mr. Djermoune from Bejaia.
Sbject
Read the text carefully then do the activities.
Dear Sir;
I feel I must protest about the lunch we had at your restaurant on Thursday 17th May. Unfortunately, both the food and the service were not satisfactory.
To begin with, the dishes we ordered were not tasty because of heavy seasoning. There was also so much salt and pepper on the food that it was impossible to eat the whole meal. Furthermore, your advertisement was misleading as there were only two vegetarian dishes on the menu.
I must also point out that none of the dessert we ordered was fresh. In fact, they smelled bad and the “delicious Italian cakes” were stale. As if this was not bad enough, the prices were far from reasonable and contrary to what was stated in your advertisement; we found everything outrageously priced.
To make matters worse, the air-conditioning was out of order. As a result, we felt hot and extremely uncomfortable.
Finally, when we asked for the bill, we were surprised about the staff’s ignorance of the 10% discount for group bookings. Again, this was something highlighted in your advertisement. We could have made a fuss about it, but we decided not to.
Considering all the above, I believe I am entitled to a partial refund. I am confident that this matter will receive your prompt attention. I look forward to hearing from you.
Yours faithfully,
James Kent
Section One: A/ Comprehension & Interpretation ( 07 points)
1- Circle the answer that best completes each statement.
A.The text is a .... a) speech b) letter c) report
B.It is addressed to ... a) James Kent b) a friend c) the manager of the restaurant
C.The writer is ... a) Complaining b) arguing c) giving his opinion
2- Are the following statements TRUE or FALSE? Correct the false ones.
a.The author wrote a thank you message to the owner of the restaurant.
b.The food was delicious although salty and spicy.
c.The dessert was tasty, recently made and had a pleasant odor.
d.The author was surprised by the amount of money he had to pay for the meals.
3- Answer the following questions according to the text.
a.Why did the author write to the owner of the restaurant?
b.Did the author and his friends like it there?
c.What didn’t give them pleasure?
d.What did the author ask the owner of the restaurant for?
4- What or who do the underlined words in the text refer to?
a- they (§3) b - this (§5)
5- Tick the most appropriate general idea of the text.
a) The writer’s complaint about the quality of food and service.
b) The writer’s comment on the food and the service.
c) The writer’s congratulation for the service and the food.
__________________________________________________ _________________
B/ Text Exploration (7pts)
1- Find in the text words whose definitions follow.
a) To say that you are not satisfied with something. (§1) =……………
b) A short article on radio intended to persuade people to buy something.(§2)=…………..
c) To an extravagant or immoderate degree (§3)=…………………..
2- Which nouns can be derived from the following words?
Words
Nouns
* Receive
* Hot
* Believe
3- Give the opposite of the following words keeping the same root.
·Satisfied
·Order
·reasonable
4- Rewrite sentences using the connector in brackets. Make any necessary changes.
a)The dishes we ordered were not tasty because of heavy seasoning. ( so…….that…..)
b)There was so much salt and pepper on the food that it was impossible to eat the whole meal. (because)
c)Contrary to what was stated in your advertisement, we found everything outrageously priced. ( whereas)
d)the air-conditioning was out of order. As a result, we felt hot and extremely uncomfortable.( Owing to)
e)Unless you complain to the manager, he won’t get any refund. ( Provided)
5- Read the text again and complete the sentences below
1.James wrote to the owner of the restaurant. He wishes………………………………………..
2.James was very dissatisfied by the lunch he had. He wishes…………………………………….
3.It’s high time……………………….. so that his customers would be satisfied by both the food and the service.
6- Classify the following words according to their final “ed” pronunciation.
·ordered
·stated
·priced
· surprised
·Decided
· asked
/ t /
/ d /
/ Id /
7- Complete the following dialogue.
A: ................................................?
B: I wrote it because I felt deceived about the restaurant’s bad service.
A: .................................................?
B: I asked for a refund.
A: .................................................. .?
B: They have to. I believe it is my right to get a refund.
A: And what if......................................?
B: I will make an advertisement campaign against their services.
__________________________________________________ ____
Section Two: Written Expression(6 pts) Choose only one topic
Topic 0ne: Imagine you are the owner of the restaurant. Write an invitation letter to James in which you
want to apologize and repair every wrong matter that happened during his last visit to your
restaurant.
Topic Two: you received a shipment of watches from china last month. You noticed that all the watches
were not of the characteristics you asked for. Write a letter of complaint to your Chinese
partner stating your dissatisfaction about the following:
·Time of delivery
·The number of watches
·The colour of the watches
·The design
·The cost
You decided to do something to keep you business going.
·Reshipment of the merchandise
·Asking for your money back
·More guarantees for further business with your Chinese partner
Bac exam 2016 تحضير بكالوريا
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